Ben Miller

User Experience Design

Video case study: Risk prioritization

Code42

How do you take hundreds of millions of file events and boil them down to the ones that need attention? I developed a risk scoring system and workflow to help security analysts find the most risky activity across their organizations. Watch the video for an in-depth look at my process and how I tackled this challenging problem.

Alert rule creation & management

Code42

Security analysts need timely notifications to ensure that they can respond to incidents quickly and confidently. I designed a rule builder that allows them to build powerful alert rules without focusing on complex conditional statements.

I created a central management page with recommended rules to help analysts start setting up common alerts quickly.

When creating an alert, there are numerous variables to select from. The starting point assists users in understanding the different options.

Each setting has a unique set of options that is paired with intuitive interactions to ensure alerts are triggering the desired behavior.

Once a series of settings have been selected, a summary screen displays the rule's criteria, allowing users to edit using the same UI as the setup.

Scalable drawer-based UI

Code42

The Code42 product has numerous workflows that can take place in different areas of the application. I championed the implementation of a drawer-based UI system with reusable components and patterns that can be used in any workflow.

Common information used in multiple workflows included event details, user activity, and alerting. The same drawers can be accessed from anywhere in the app.

Trade show research & recruitment

Code42

Security analysts are a tricky target persona. They are hard to come by, and even harder to find time with. I launched an initiative called UX LABS to engage with this specific audience at conferences and trade shows, where we were able to distribute surveys and perform usability tests on-site.

Signage was placed throughout the shows to prompt and direct participants.

A popular little rubber duck was sourced to give away with survey participation.

Wearing branded bright orange lab coats helped us stand out at the events.

Direct to dealer search engine for cars

CarFetch.com

Third-party car shopping websites, such as CarSoup.com, Cars.com, and Autotrader.com, frequently divert traffic away from dealership websites. To address this issue, I spearheaded an initiative to create, brand, and launch a new car aggregation concept. This concept enabled shoppers to search across dealer inventories in their area, while directing them to dealership websites for the most recent photos and information. This approach turned out to be highly effective and was eventually adopted by CarSoup.com, as well as white-labeled for various media outlets.

A simple and fun home page was designed with a responsive layout and a focus on search engine optimization.

We optimized a simple search results page for lightning-fast performance when searching through tens of thousands of cars. By leveraging several research initiatives, we were able to prioritize the information and filters that were most crucial to shoppers, all presented in a mobile-friendly responsive design.

Car shopping mobile apps

CarSoup.com

Car shopping can be a long and stressful process. I created a responsive shopping experience across mobile devices, and helped shoppers browse a giant selection of cars from anywhere.

A series of fun photos on the home screen welcomed shoppers to the joys of car ownership.

The search screen was designed to be simple and approachable, with all the options shoppers need.

Search results pages used infinite scrolling and large images that encouraged users to keep shopping.

The vehicle's detail page focused on more images, and CTAs with double the performance of the website.

Car selling mobile apps

CarSoup.com

Selling your car can be an intimidating process, and many people don't know where to start. I created an app specifically designed to guide users step by step through the process to ensure that they could find the right buyer as quickly as possible.

Sellers often don't know their car's specs. The app allows them to scan their VIN to pull in vehicle info.

Critical information is broken down into simple steps, ensuring that the seller provides what buyers need.

Photos are essential to selling cars. The app guides the seller to shoot the most effective angles.

Pricing is an important factor when selling a car. Multiple ways to view competitive info were built in.

Mobile game

Teeter Tot Tower
(in development)

I've recently started to study the art of game design and teaching myself how to build mobiles game in Unity. The concept is simple, and the gameplay creates a satisfying engagement loop. The game stars a friendly little tater tot that the player can hit with a teeter totter. Two modes of play include hitting the tot as high as you can while avoiding obstacles, or testing your accuracy by landing in a hotdish.

Children's book

The Three Pirate Pigs

Last year, I accomplished a dream of mine by publishing a children's book that I wrote and illustrated. Although not necessarily digital or interactive, the story was influenced by my experience in product design. It tells a story about the future of the three little pigs and how to build upon previous experiences through the process of iteration. It was a great opportunity to share a passion of mine and sharpen my skills in print design.